Privacy Policy

At Clientiv, your privacy is our priority. This policy outlines how we collect, use, and protect your data when you interact with our platform.

1. Uploaded Documents

When you upload documents to Clientiv, they are stored securely in a private location. These files are never published, shared, or exposed to unauthorized parties.

• Documents are encrypted and stored in a secure cloud environment.
• Access is restricted to authorized support agents for the sole purpose of assisting you.
• Files are not indexed, used for marketing, or made publicly accessible.

2. AI Model Interactions

Clientiv uses advanced AI models to assist with your queries and tasks. These interactions are treated with strict confidentiality.

• Conversations are processed securely and are not shared externally.
• AI-generated insights are only visible to you and authorized support agents.
• We do not publish or disclose your interactions with the AI.

3. Data Usage

We collect minimal data necessary to provide and improve our services. This includes:

• Basic usage metrics (e.g., session duration, feature usage)
• Optional feedback you provide to help us improve

We do not sell or share your personal data with third parties.

4. Security Measures

We implement industry-standard security protocols to protect your data:

• SSL encryption for all data in transit
• Secure authentication and access controls
• Regular audits and monitoring

5. Your Rights

You have the right to:

• Request deletion of your uploaded documents
• Access information we store about you
• Withdraw consent at any time

6. Contact

If you have questions or concerns about your privacy, please contact us at support@clientiv.com.

Last updated: August 1, 2025